Returns & Exchanges
At HTeaO, we strive to ensure every sip and snack meets our high standards of quality. If you are not completely satisfied with your purchase, we are here to help with a straightforward return or exchange process.
Review Eligibility
Ensure your item is in its original packaging; please note that due to safety regulations, brewed beverages and opened food items are not eligible for return.
Contact Support
Reach out to our customer service team or visit your local HTeaO storefront within 14 days of purchase with your receipt or order number.
Prepare Your Return
For shipped merchandise or dry goods, securely pack the items and include a copy of your original proof of purchase inside the package.
Receive Refund or Credit
Once your return is processed, we will issue a refund to your original payment method or provide store credit for future tea and snack purchases.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing