Frequently Asked Questions
Everything you need to know about your favorite iced tea and water.
How do I ensure my tea stays fresh after purchase?
To maintain the best flavor, we recommend keeping your tea refrigerated and consuming it within 48 to 72 hours of purchase. Our ultra-pure water base helps preserve the natural tea notes longer than standard tap water.
What makes HTeaO water different from bottled water?
We utilize a proprietary professional-grade reverse osmosis system that filters water to a pharmaceutical level, which is then polished with minerals to create the perfect pH-balanced canvas for our tea blends.
Can I order tea for large events or catering?
Yes! We offer 1-gallon and 2.5-gallon containers perfect for any gathering. You can order through our mobile app or contact your local HTeaO storefront directly for large-scale catering needs.
Are there sugar-free or unsweetened options available?
Absolutely. We offer a wide variety of both sweetened and unsweetened flavors. All of our unsweetened teas contain zero calories and no artificial sweeteners, providing a clean, refreshing experience.
Do you offer shipping for your tea leaves or merchandise?
Currently, we ship HTeaO merchandise and select dry goods nationwide via our online store. However, our fresh-brewed liquid tea is only available for in-store pickup or local delivery to ensure maximum quality.
What is your return policy for in-store purchases?
Due to the perishable nature of our food and beverage products, we cannot accept returns once a drink has left the store. If you are unsatisfied with your order, please let our team know immediately so we can make it right.